Terms & Conditions Privacy Policy
Terms & Conditions
Welcome to Mary’s Terrace Ltd terms and conditions.
Mary’s Terrace is a company registered under the Companies Act, Company Number: 8498649 whose registered office is at
9 Lancaster Close,
Bromley, Kent
BR2 0QF
with email address “marysterrace@yahoo.co.uk“.
Mary’s Terrace Ltd provides this site as a service to its customers and would encourage you to read the following basic rules that govern your use of our site.
By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Mary’s Terrace Ltd in the future.
General
Your use of our site constitutes your agreement to follow and be bound by the following terms and conditions, which together with our privacy policy govern Mary’s Terrace Ltd relationship with you in relation to this website. If you do not agree with any part of these terms and conditions please do not use this website.
The content of the pages of this website are for your general information and Mary’s Terrace Ltd reserves the right to update or modify these terms and conditions at any time without prior notice. Our terms and conditions should therefore be reviewed by you whenever you use this website.
All designs are owned and copyright by Mary‘s Terrace Ltd. Reproduction, copying and re-selling our products is expressly prohibited without written consent from the management. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is expressly prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Dispatch times may vary according to availability any delivery times are limited to mainland UK and subject to any delays resulting from postal delays.
Our Contract
When you place an order, a contract between us will not be formed until we send you confirmation by e-mail that the goods are ready and have been despatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
Pricing and Availability
All orders are subject to availability and confirmation of the order price. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs may change dependant on the location of the delivery address specified.
Payment
We accept payment from Visa, Mastercard, Maestro, Switch, Delta, Solo via PayPal. Payments are made immediately before delivery of any goods.
Delivery
All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by you (the recipient). We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority. Mary’s Terrace Ltd cannot be accountable for any delays incurred whilst in transit with our courier. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you. Any orders placed over the weekend or on a bank holiday will not be processed until the next working day.
International shipments might have additional duty to pay to receive the items. This is usually paid via PayPal.
We can't charge this additional cost on the website as it is not Mary’s Terrace that has to pay the charge and it differs in every country.
Fraud Policy
In an effort to protect our customers, all orders placed at marysterrace.co.uk are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable: Incorrect credit/debit card number, expiration date or security code. Incorrect billing information (billing information you provide is different from information your credit card company/ bank has on record). We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance a full refund will be actioned to the original payment method).
Returns and Refunds
You can cancel your order by telling us before the contract is made. If you are unhappy with any item please return unworn in the same condition it was sent and we are happy to refund fully. When returning items to us please ensure that you include a brief explanatory note which must include your name, order number and reason for return. These cancellation rights do not apply for items made to your specifications unless they are faulty.
Complaints
We are only satisfied if you are. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments, and please remember we are here to help.
You can contact us anytime via our CONTACT PAGE.
Our Privacy Policy
This privacy policy sets out how Mary's Terrace uses and protects any information that you give Mary's Terrace when you use this website.
Mary's Terrace is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Mary's Terrace may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May 2013
What we collect
We may collect the following information:
name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at marysterrace@yahoo.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please contact us at marysterrace@yahoo.co.uk
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.